Quality IMPROVEMENT

Quality Improvement: Processes and Practices

This review can be as large or as small as your require. You can concentrate on a single service, or a particular process within your healthcare organisation. Using a systematic approach, and utilising both qualitative and quantitative methodology, the view of the service users and staff will be evaluated. The final product will be a report which details how improvements can be made, and the quality of the service improved.

Sometimes small changes can make the biggest impact.

Policy Review

Reviewing and developing policies, procedures and other approved documentation is time-consuming and yet essential to the running of your organisation. Using ISO9001 methodology, it is possible to review your documentation, suggest areas for improvement and ways in which the documentation can be amended to ensure that there are clear objectives and measurable elements that can be utilised to demonstrate continual improvement.

Board Assurance and Governance

The purpose of NHS boards is to govern effectively and in doing so build patient, public and stakeholder confidence that their health and healthcare is in safe hands. 'the Healthy NHS Board 2013' NHS Leadership Academy.

This review will concentrate on the systems and processes that the board utilise in order to ensure that they are focused on the key risks that threaten corporate objectives. It will review the quality and adequacy of governance arrangements and whether control measures are implemented and effective.

Is your organisation 'looking beyond written intelligence to develop an understanding of the daily reality for patients and staff, to make data more meaningful'?

Corporate Governance and Risk Review

Working with measurable standards within both clinical and non clinical systems and processes; this project will utilise your own policies, procedures and protocols to determine expectations. By and observing actual practice, it is then possible to determine where quality improvements can made.

Your approach to risk management and related processes within the organisation needs to be systematic and rigorous with risks understood and owned at the right levels

Risk Identification and Risk Register

Reviewing your current arrangements for the development and review of a risk management process, we will ensure that the process of constructing a risk register, is robust and is giving the board the assurance it requires. We will ask the questions as to whether is the risk register working at all levels of the organisation and whether have you ensured that it is have an effective management tool rather than a cumbersome paper exercise.

Do you know that the board is responsible for ensuring that the organisation has appropriate risk identification and risk management processes in place?

Learning lessons

Francis 2013 found that healthcare organisations had a lack of openness to criticism; a lack of consideration for patients; a culture of defensiveness and secrecy; and an acceptance of poor standards.

This review will investigate whether your organisation can dispel these allegations. It will involve looking at your organisations management of incidents, user feedback and claims. Interviewing staff and patients to gain a clear picture of organisational culture regarding learning lessons.

Francis 2013 found that healthcare organisations had a lack of openness to criticism; a lack of consideration for patients; a culture of defensiveness and secrecy; and an acceptance of poor standards.

Bespoke quality and risk consultancy*

* Please contact to discuss

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